Frequently Asked Questions
We utilize the latest & -1 version of AMD EPYC series CPUs, 48/64 cores for high performance compute workloads.
RAM + Hard Disk Capacity:
– Configurations can be customized based on client requirements. Standard setups include:
– RAM: Ranges from 64 GB to 1 TB+ for high performance workloads.
– Storage: NVMs SSDs for fast access and redundancy, starting from 512 GB up to several Terabytes, depending on needs.
Our infrastructure leverages high performance; dedicated compute allocation and isolation at propotal level by making each client in private virtual compute ensuring highest safety. It can be scaled on needs within <5-10 min. This ensures high availability, cost efficiency, and zero unwanted service interruption.
Handling Noisy Neighbors:
– We utilize virtual machines (VMs) technologies such as Vmware/Openstack KVM/Proxmox. Resource isolation is implemented with strict quotas and dedicated compute resources (absolutely no over allocation) to prevent workload interference. This ensures predictable performance for all tenants.
Yes, we can provide ISO 27001 and SOC 2 Type II(Under review and will be done in 3 months) certifications. GDPR and HIPAA are not certifications, they are only compliances. Our Asheville datacenter is ISO 27001, SOC 2 Type II certified.
No
Data at Rest:
Windows Servers: BitLocker with AES-256 encryption can be used for full-disk encryption.
Linux Servers: LUKS or other volume encryption using AES-256.
Database and file-level encryption can be applied where required.
Data in Transit:
Windows RDP: Secured using TLS 1.2/1.3 with Network Level Authentication (NLA) and optional certificate-based encryption.
Linux SSH: Encrypted using SSH-2 protocol with strong key exchange algorithms like ECDSA, RSA, and AES-256.
Web Traffic (HTTPS): Enforced via TLS 1.2 or 1.3 using valid SSL certificates.
All of our Networks cover DDoS Protection under – GRE tunnel-based protection.
Yes, MFA can be integrated at additional cost with SSO integration (e.g. with Azure AD or other IdP) is supported depending on the identity management platform in use.
Our system is built to handle high resource demand using a combination of:
– Complete managed services including hardware firewall.
– Isolated dedicated compute as VM as per customer needs.
– Data segmentation and isolation policies to maintain security and performance at virtual machines, customer wise.
We will provide Cisco Duo Security MFA for up to 10 users per VM free of charge.
– For additional users, there will be a nominal cost of $3 per user per month, which then applies to both the existing 10 users and any additional users.
Data Centers are covered under Tier3/Tier4 certifications, having all Standard Redundancy Setups in place. Power & cooling is covered by the Tier certifications. Networking is already configured in the Redundancy setup with Network SLA’s in place.
DC owned.
Yes.
Immediate. Resolution depends on the case.
It’s default. All clients get complete support irrespective of their billing plan.
We offer 24×7 support through a dedicated relationship support manager team.
– Contact Information: Clients can reach them for any support needs/queries and the response time <15 min is assured.
– Support Location: Our primary support team operates from India, with a USA-based escalation team available during working hours for priority/critical support.
– Response Time: We ensure an initial response within 15 minutes, with escalation to senior engineers as needed.
Yes.
Yes, additional charges apply for extra IP addresses for the Baremetal Server. Snapshot, VPN or Firewall services can be subscribed as per required.
Immediate.
Will part of your onboarding paperwork and Scope of Work (SoW)
Once we receive notice on discontinuation of service, we will help to copy data or you may export database (in case any DB is deployed).
As long as you want it to be retained.
Hot Storage, High-speed SSD-backed or optimized disk storage for frequently accessed data (e.g., active apps, databases).
Yes, it’s possible to set up a private tunnel (VPN or dedicated link) between the customer’s infrastructure and hosted services at Rspheretech. The customer will be required to have a Dedicated Firewall in place.