Cloud Infrastructure FAQ
Your business doesn’t stop. Neither should your cloud.
At RSphere Tech, we keep your critical infrastructure running seamlessly with a guaranteed 99.95% uptime, powered by industry-leading technology partners. From flawless migrations and ironclad security to 24/7 priority support, we handle the complexities of the cloud so you can focus on uninterrupted growth.
Frequently Asked Questions
What is the standard Computing Power?
We utilize the latest & -1 version of AMD EPYC series CPUs, 48/64 cores for high performance compute workloads.
RAM + Hard Disk Capacity:
- Configurations can be customized based on client requirements. Standard setups include:
- RAM: Ranges from 64 GB to 1 TB+ for high performance workloads.
- Storage: NVMs SSDs for fast access and redundancy, starting from 512 GB up to several Terabytes, depending on needs.
How do we manage cloud elasticity and noisy neighbor problem?
Our infrastructure leverages high performance; dedicated compute allocation and isolation at propotal level by making each client in private virtual compute ensuring highest safety. It can be scaled on needs within <5-10 min. This ensures high availability, cost efficiency, and zero unwanted service interruption.
Handling Noisy Neighbors:
- We utilize virtual machines (VMs) technologies such as Vmware/Openstack KVM/Proxmox.
- Resource isolation is implemented with strict quotas and dedicated compute resources (absolutely no over allocation) to prevent workload interference.
- This ensures predictable performance for all tenants.
Can you share the security certifications that RSphere Tech currently holds? (e.g., ISO 27001, SOC 2 Type II, GDPR, HIPAA)
Yes, we can provide ISO 27001 and SOC 2 Type II (Under review and will be done in 3 months) certifications.
GDPR and HIPAA are not certifications; they are only compliances.
Certified Data Center:
- Our Asheville datacenter is ISO 27001 and SOC 2 Type II certified.
Are third-party audit reports available for review?
No
What encryption standards are used for Data at rest & Data in transit?
Data at Rest:
- Windows Servers: BitLocker with AES-256 encryption can be used for full-disk encryption.
- Linux Servers: LUKS or other volume encryption using AES-256.
- Database & File Encryption: Database and file-level encryption can be applied where required.
Data in Transit:
- Windows RDP: Secured using TLS 1.2/1.3 with Network Level Authentication (NLA) and optional certificate-based encryption.
- Linux SSH: Encrypted using SSH-2 protocol with strong key exchange algorithms like ECDSA, RSA, and AES-256.
- Web Traffic (HTTPS): Enforced via TLS 1.2 or 1.3 using valid SSL certificates.
What kind of DDoS and other threat identification / prevention mechanisms are in place?
All of our Networks cover DDoS Protection under – GRE tunnel-based protection.
Is MFA (Multi-Factor Authentication) available for both admin access and user accounts along with our SSO?
Yes, MFA can be integrated at additional cost with SSO integration (e.g. with Azure AD or other IdP) is supported depending on the identity management platform in use.
Our system is built to handle high resource demand using a combination of:
- Complete managed services including hardware firewall.
- Isolated dedicated compute as VM as per customer needs.
- Data segmentation and isolation policies to maintain security and performance at virtual machines, customer wise.
Cisco Duo Security MFA:
- We will provide Cisco Duo Security MFA for up to 10 users per VM free of charge.
- For additional users, there will be a nominal cost of $3 per user per month, which then applies to both the existing 10 users and any additional users.
What is the redundancy setup (power, cooling, networking) in your data centers?
Data Centers are covered under Tier 3/Tier 4 certifications, having all Standard Redundancy Setups in place.
- Power & Cooling: Covered by the Tier certifications.
- Networking: Already configured in the Redundancy setup with Network SLA’s in place.
Do you use the Colo provided ISP’s or are they your own?
DC owned.
Are backup services included in the standard offering or billed separately?
Yes.
What is the standard support SLA (response time, resolution time)?
Immediate. Resolution depends on the case.
Is 24×7 support included by default or at additional cost?
It’s default. All clients get complete support irrespective of their billing plan.
We offer 24×7 support through a dedicated relationship support manager team.
- Contact Information: Clients can reach them for any support needs/queries and the response time <15 min is assured.
- Support Location: Our primary support team operates from India, with a USA-based escalation team available during working hours for priority/critical support.
- Response Time: We ensure an initial response within 15 minutes, with escalation to senior engineers as needed.
Will we have a dedicated Relationship Manager or named escalation contacts?
Yes.
Are there any additional charges for IP addresses, snapshots, VPNs, or firewall services?
Yes, additional charges apply for extra IP addresses for the Baremetal Server. Snapshot, VPN or Firewall services can be subscribed as per required.
What are the terms for scaling up/down (is it immediate, and how is billing adjusted)?
Immediate.
What is the minimum contract commitment and termination notice period?
Will part of your onboarding paperwork and Scope of Work (SoW)
What is the process to retrieve all data in case of service termination?
Once we receive notice on discontinuation of service, we will help to copy data or you may export database (in case any DB is deployed).
How long is data retained post-termination (if any)?
As long as you want it to be retained.
What kinds of storage is available (hot, cold, archival)?
Hot Storage, High-speed SSD-backed or optimized disk storage for frequently accessed data (e.g., active apps, databases).
Can we assume that we can create a private tunnel between our infrastructure and what we host at Rspheretech?
Yes, it’s possible to set up a private tunnel (VPN or dedicated link) between the customer’s infrastructure and hosted services at Rspheretech. The customer will be required to have a Dedicated Firewall in place.